STORE TERMS & CONDITIONS
Last Updated: 18 August 2026
Welcome to AVYY G LABS.
These Store Terms & Conditions (“Terms”) apply when you browse our website or purchase products from AVYY G LABS LTD.
Please read these Terms carefully before placing an order. By placing an order through our website, you confirm that you have read and understood these Terms and agree to be bound by them.
Nothing in these Terms affects your statutory rights under UK consumer law.
1. ABOUT AVYY G LABS
AVYY G LABS is operated by AVYY G LABS LTD, a private limited company registered in Scotland.
Company Name: AVYY G LABS LTD
Company Number: SC898528
Registered in: Scotland
Registered Office: 11 Cummings Park Road, Aberdeen, AB16 7YJ
Email: sales@avyyglabs.co.uk
Website: avyyglabs.co.uk
AVYY G LABS LTD specialises in food supplements, sports nutrition, performance products and related lifestyle products.
Our products are currently available for delivery within the United Kingdom only.
Food Business Registration
AVYY G LABS LTD is registered as a food business with its relevant local authority in Scotland.
2. ELIGIBILITY TO PURCHASE
By placing an order through our website, you confirm that:
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The information you provide is accurate and complete.
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You are legally capable of entering into a contract.
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You are purchasing products for lawful purposes.
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You will use products in accordance with their labels, directions and applicable warnings.
We may refuse or cancel an order where we reasonably believe fraud, misuse, unauthorised activity or a breach of these Terms has occurred.
3. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, specifications and other information displayed on our website are accurate and up to date.
Product packaging, labels or appearance may occasionally be updated.
Product images are provided for illustrative purposes, and colours or appearance may vary slightly depending on your screen or device.
Where a change materially affects the nature or essential characteristics of a product, we will take reasonable steps to ensure the relevant product information is updated.
Nothing in these Terms affects your statutory rights where goods are faulty, unsafe, not as described or otherwise fail to conform to the contract.
4. FOOD SUPPLEMENTS
Products sold as food supplements are intended to supplement a normal, varied and balanced diet and healthy lifestyle.
Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle.
Customers should:
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Read the product label before use.
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Follow the recommended serving or dosage instructions.
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Not exceed the recommended daily intake.
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Review ingredient and allergen information before use.
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Follow warnings provided with the product.
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Store products according to the instructions on the packaging.
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Keep products out of reach of young children where instructed.
If you are pregnant, breastfeeding, taking medication, have a medical condition, are sensitive to an ingredient, or are uncertain whether a supplement is suitable for you, seek appropriate professional advice before use.
If you experience an unexpected or adverse reaction, discontinue use and seek appropriate medical advice.
5. PRODUCT CLAIMS & INFORMATION
Information provided on the AVYY G LABS website is provided for general product and educational purposes.
Food supplements sold by AVYY G LABS LTD are not medicines unless expressly stated otherwise and must not be treated as substitutes for medical treatment.
No statement on our website should be interpreted as a guarantee that a product will produce a particular health, physical, fitness, performance or lifestyle result.
Individual responses to nutrition and supplementation can vary.
6. INGREDIENTS & ALLERGEN INFORMATION
Customers should carefully review the full ingredients, allergen information, directions and warnings provided for each product before consumption or use.
If you have an allergy, intolerance or dietary restriction, please review the relevant product information carefully before purchasing and again before consuming the product.
Where required, allergen information will be provided in accordance with applicable UK food-information requirements.
If you are uncertain about whether a product is suitable for you, please contact us before purchasing or using it.
7. PRICES
All prices are displayed in Pounds Sterling (GBP).
The total amount payable, including applicable delivery charges, will be displayed before you complete your purchase.
We may change our prices at any time. Price changes will not normally affect orders that have already been accepted.
Where an obvious pricing error has occurred, we reserve the right to correct the error where permitted by law.
Promotional prices, discounts and special offers may be subject to specific terms and availability.
8. DISCOUNT CODES & PROMOTIONS
Unless otherwise stated:
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Promotional codes cannot be exchanged for cash.
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Only one promotional code may normally be used per order.
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Codes may be subject to expiry dates, minimum spends or product restrictions.
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Discount codes cannot normally be applied retrospectively to completed purchases.
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Specific conditions displayed alongside a promotion will also apply.
We may amend or withdraw promotions where permitted by law.
We will not intentionally use misleading pricing, countdowns, scarcity claims or promotional information.
9. PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase the products in your basket.
You may receive an automated email confirming that we have received your order.
Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and AVYY G LABS LTD will be formed when we accept your order, normally when your order is confirmed for fulfilment or dispatched.
10. ORDER ACCEPTANCE & CANCELLATION BY US
We may decline or cancel an order before dispatch where there is a legitimate reason, including where:
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A product is unavailable.
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Payment cannot be authorised.
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An obvious pricing or product-information error has occurred.
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We reasonably suspect fraudulent or unauthorised activity.
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Delivery cannot reasonably be completed to the address supplied.
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The order breaches an applicable purchasing restriction or these Terms.
If we cancel an order after payment has been taken, any amount owed back to you will be refunded using the original payment method where appropriate.
11. PAYMENT
Payment must be made using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Orders may be subject to security, payment-verification and fraud-prevention checks.
AVYY G LABS LTD does not directly store complete payment-card information where payments are processed by authorised third-party payment providers.
12. PRODUCT AVAILABILITY
All products are subject to availability.
Adding a product to your basket does not reserve it.
If a product becomes unavailable after an order has been placed, we will contact you where necessary and provide an appropriate refund for any unavailable product for which payment has been taken.
13. SHIPPING & DELIVERY
AVYY G LABS LTD currently delivers within the United Kingdom only.
Available delivery methods, estimated delivery times and delivery charges are displayed on our website and/or during checkout.
Further information concerning processing, delivery, tracking, delayed parcels and returns is provided in our Shipping & Returns Policy.
Customers are responsible for checking that their delivery address and contact details are accurate before submitting an order.
Unless otherwise agreed, goods should ordinarily be delivered within 30 days, as required by applicable distance-selling rules.
14. CANCELLATION RIGHTS
For most eligible online purchases, consumers have a statutory right to cancel without giving a reason.
Generally, you must tell us that you wish to cancel within 14 days after receiving your goods. After notifying us, you normally have a further 14 days to return the goods.
To exercise your cancellation right, contact:
Your communication should clearly state that you wish to cancel the contract and should include sufficient information for us to identify your order.
You may use the model cancellation form provided below, but you are not required to use it.
Some products may be excluded from change-of-mind cancellation rights where an applicable legal exception applies, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Nothing in this section affects your statutory rights regarding faulty, damaged, unsafe, incorrect or misdescribed goods.
Further details are available in our Shipping & Returns Policy.
15. RETURNS & REFUNDS
Where you validly exercise a statutory cancellation right, refunds will be processed in accordance with applicable UK consumer law.
Where applicable, this includes refunding the standard outbound delivery charge originally paid. If you selected a more expensive delivery method, we are not required to refund the additional amount above the standard delivery cost.
Unless we have agreed otherwise or the goods are faulty, you may be responsible for the direct cost of returning goods following a change-of-mind cancellation.
We may make a deduction from a refund where legally permitted if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Please see our Shipping & Returns Policy for the full returns procedure.
16. FAULTY, DAMAGED OR MISDESCRIBED GOODS
Products supplied by AVYY G LABS LTD must meet the standards required by applicable UK consumer law.
Nothing in these Terms excludes or limits rights that cannot legally be excluded.
If you believe you have received a faulty, damaged, incorrect or misdescribed product, contact:
Please provide your order number and details of the problem.
Photographs may help us investigate physical damage, incorrect products or packaging issues more quickly, but requesting photographs does not remove any statutory rights you may have.
17. WEBSITE INFORMATION
We make reasonable efforts to keep information on our website accurate and current.
The website may occasionally contain typographical errors, outdated information, technical inaccuracies or temporary stock and availability errors.
Where we identify a material error affecting an order, we will take reasonable steps to correct it and contact affected customers where appropriate.
18. WEBSITE AVAILABILITY
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access at all times.
We may temporarily restrict, suspend or update parts of the website for maintenance, security, technical improvements or other legitimate operational reasons.
19. CUSTOMER ACCOUNTS & SECURITY
Where our website allows customers to create accounts, customers are responsible for keeping login details confidential and taking reasonable precautions against unauthorised access.
Please contact us if you believe your account has been compromised.
You must not misuse our website, attempt to gain unauthorised access, introduce malicious software, interfere with its operation or use the website for unlawful purposes.
20. INTELLECTUAL PROPERTY
Unless otherwise stated, the AVYY G LABS name, branding, logos, website design, original written content, graphics, product imagery and other original materials are owned by or licensed to AVYY G LABS LTD and are protected by applicable intellectual-property laws.
You may access our website for personal and non-commercial purposes.
You must not reproduce, republish, distribute, commercially exploit or otherwise use protected content without permission except where permitted by law.
21. REVIEWS & USER CONTENT
Where customers or users are permitted to submit reviews, photographs, comments or other content, submissions must be genuine and must not be unlawful, defamatory, abusive, fraudulent, misleading or infringe another person's rights.
We may moderate or remove content where we have a legitimate reason to do so.
AVYY G LABS LTD does not knowingly publish or commission fake consumer reviews.
Where incentives are provided for reviews, endorsements or promotional content, they should be disclosed appropriately and handled in accordance with applicable requirements.
22. THIRD-PARTY SERVICES & LINKS
Our website may use or link to third-party services, including payment providers, delivery companies, marketplaces and social-media platforms.
Independent third-party providers may operate under their own terms, conditions and privacy policies.
AVYY G LABS LTD is not responsible for independent third-party websites, services or content that we do not control, except where the law provides otherwise.
23. PRIVACY & PERSONAL DATA
We take the protection of personal information seriously.
Personal information provided while browsing our website, creating an account, contacting us or placing an order will be handled in accordance with our Privacy Policy and applicable UK data-protection law.
Please review our Privacy Policy for more information about how personal information is collected, used, stored and protected.
24. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms limits your statutory rights concerning goods that are faulty, unsafe, damaged, incorrect or not as described.
If you purchase products as a consumer, these Terms do not exclude protections provided to you by applicable consumer law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses for which the law does not make us responsible.
25. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a delay or failure to perform an obligation where this results from circumstances genuinely outside our reasonable control.
Where such circumstances materially affect an order, we will take reasonable steps to minimise their impact and communicate with affected customers where appropriate.
Your statutory rights remain unaffected.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services, website, operational practices or applicable law.
The version applying to a purchase will normally be the version in effect when the order was placed.
The latest version will be published on our website with an updated date.
27. GOVERNING LAW & JURISDICTION
These Terms are governed by Scots law, subject to any mandatory consumer protections that apply to you.
If you are a consumer, nothing in these Terms removes any right you may have to bring proceedings in another court that has jurisdiction under applicable consumer law.
28. CONTACT AVYY G LABS LTD
For questions about an order, product, return or these Terms, please contact:
AVYY G LABS LTD
Company Number: SC898528
Registered in: Scotland
Registered Office: 11 Cummings Park Road, Aberdeen, AB16 7YJ
Email: sales@avyyglabs.co.uk
Website: avyyglabs.co.uk
We aim to handle customer enquiries fairly and as quickly as reasonably possible.
29. MODEL CANCELLATION FORM
You may use the following form if you wish to cancel an eligible online purchase, although you are not required to use this form. UK distance-selling rules require a standard cancellation form to be made available where a cancellation right exists.
To: AVYY G LABS LTD
Email: sales@avyyglabs.co.uk
Registered Office: 11 Cummings Park Road, Aberdeen, AB16 7YJ.
I hereby give notice that I cancel my contract for the sale of the following goods:
Goods ordered: ______________________________
Order number: ______________________________
Ordered on: _________________________________
Received on: ________________________________
Customer name: _____________________________
Customer address: ___________________________
Signature (only if submitted on paper): __________________
Date: ______________________________________
AVYY G LABS LTD — REFUSE AVERAGE.