SHIPPING & RETURNS
Last Updated: 18 August 2026
At AVYY G LABS, operated by AVYY G LABS LTD, we want your experience to be straightforward from the moment you place your order to the moment it arrives.
This Shipping & Returns Policy explains our delivery, cancellation, return and refund procedures for orders placed through the AVYY G LABS website.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
UK SHIPPING
AVYY G LABS LTD currently delivers within the United Kingdom only.
We do not currently offer international shipping.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will normally begin processing on the next business day.
During product launches, promotional periods or unusually busy periods, processing may take slightly longer. Where possible, we will keep customers informed of any significant delays.
DELIVERY OPTIONS
We currently offer the following UK delivery options:
Standard Delivery — £3.99
Estimated delivery within 2–3 business days.
FREE Standard Delivery
Available on orders of £50 or more.
Next Day Delivery — £5.99
Estimated delivery within 1 working day after dispatch.
Delivery estimates are subject to order processing times, courier availability, weekends and UK bank holidays.
Delivery times are estimates and cannot always be guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier disruption, severe weather, bank holidays or unusually high parcel volumes.
The available delivery options, charges and estimated delivery timeframes applicable to your order will be displayed at checkout.
SHIPPING CHARGES
Our current UK shipping charges are:
Orders under £50 — £3.99 Standard Delivery
Orders of £50 or more — FREE Standard Delivery
Next Day Delivery — £5.99
All available delivery options and applicable charges will be clearly displayed at checkout before you complete your purchase.
From time to time, AVYY G LABS LTD may offer promotional shipping rates or additional free-delivery promotions. Where applicable, these will be displayed on our website or at checkout.
TRACKING YOUR ORDER
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow some time after receiving your dispatch confirmation for tracking information to become active within the courier's system.
DELIVERY INFORMATION
Customers should provide a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at sales@avyyglabs.co.uk.
We will try to amend your delivery details before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been dispatched.
Where delivery cannot be completed because incorrect or incomplete delivery information was supplied by the customer, reasonable additional delivery costs may apply if the order needs to be sent again.
Nothing in this section limits your statutory rights where AVYY G LABS LTD or the delivery provider is responsible for the delivery problem.
DELIVERY TIMES
We will take reasonable steps to deliver your order within the estimated timeframe shown at checkout.
Unless a different delivery period has been agreed, goods will normally be delivered without undue delay and within the period required by applicable UK consumer law.
If a significant delay occurs, please contact us and we will investigate the matter with the relevant delivery provider.
DAMAGED, FAULTY, INCORRECT OR MISSING ITEMS
We take reasonable care to ensure orders are supplied correctly and reach customers in good condition.
If your order arrives damaged, contains an incorrect item, an item is missing, or you believe a product is faulty, please contact us as soon as reasonably possible at:
Where relevant, please provide:
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Your order number
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Your full name
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A description of the issue
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Clear photographs of the product, packaging and shipping label
This information can help us investigate the issue and determine the appropriate resolution more quickly.
Where goods are faulty, damaged, incorrectly supplied, not as described or otherwise fail to conform to the contract, we will provide the appropriate remedy in accordance with applicable UK consumer law.
Nothing in our change-of-mind return rules limits your statutory rights concerning faulty or non-conforming goods.
CANCELLING AN ORDER BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
If we are able to stop the order before dispatch, we will cancel it and arrange the appropriate refund.
If the order has already been dispatched, your cancellation may need to be handled under the cancellation and returns procedure below.
Nothing in this policy affects any statutory cancellation rights you may have.
ONLINE CANCELLATION RIGHTS
For most eligible online purchases, consumers have a statutory right to cancel their purchase without giving a reason.
Generally, you must tell us that you wish to cancel within 14 days after receiving your goods.
After notifying us that you wish to cancel, you will generally have a further 14 days to return the goods.
To exercise your cancellation right, contact:
Please clearly state that you wish to cancel your order and provide sufficient information for us to identify it, such as your name and order number.
You do not need to provide a reason when exercising a statutory cancellation right.
You may also use the Model Cancellation Form provided at the end of this policy, although you are not required to use it.
Certain products may be excluded from change-of-mind cancellation rights where a legal exception applies.
SUPPLEMENTS, FOOD PRODUCTS & SEALED GOODS
Certain products may be exempt from change-of-mind cancellation rights after delivery where a specific legal exception applies.
In particular, certain sealed goods that are not suitable for return for health-protection or hygiene reasons may cease to be eligible for cancellation once they have been unsealed after delivery.
This may be relevant to certain supplements, powders, gummies, capsules, tablets, drink products and other sealed consumable products depending on the product and circumstances.
Where an applicable legal exception does not apply, your statutory cancellation rights remain unaffected.
For an eligible change-of-mind return, please keep the product unopened, unused, in its original condition and with any relevant seals intact.
These restrictions do not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, unsafe, not as described or otherwise fail to conform to the contract.
NON-RETURNABLE ITEMS
Subject always to your statutory rights, we may be unable to accept change-of-mind returns for:
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Goods for which a statutory cancellation exception applies
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Certain sealed health or hygiene goods after they have been unsealed
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Goods that deteriorate or expire rapidly where an applicable legal exception applies
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Other goods specifically excluded from cancellation rights under applicable UK consumer law
This section does not limit your statutory rights regarding faulty, damaged, incorrect or misdescribed goods.
HOW TO RETURN AN ITEM
Before returning an eligible product, please contact us at:
Include your order number and sufficient information for us to identify your purchase.
We will provide the appropriate return instructions.
Please package returned goods securely to help prevent damage during transit.
We recommend obtaining and retaining proof of postage until your return and any applicable refund have been completed.
RETURN SHIPPING COSTS
For a standard change-of-mind return, the customer is responsible for the direct cost of returning the goods unless AVYY G LABS LTD has agreed otherwise or applicable law requires us to bear that cost.
If a product is faulty, damaged or incorrectly supplied, AVYY G LABS LTD will provide appropriate return arrangements or cover reasonable return costs where required by law.
Customers should take reasonable care of goods while they are in their possession and during the return process.
REFUNDS
Where you validly cancel an eligible online order, AVYY G LABS LTD will refund payments due to you using the same payment method used for the original transaction unless you expressly agree otherwise.
For returned goods, reimbursement will be made without undue delay and, where applicable, no later than 14 days after we receive the goods back or after you provide evidence that the goods have been sent back, whichever occurs first.
Where an entire eligible order is cancelled, we will also refund the cost of our least expensive standard delivery option where required by law.
If you selected a more expensive delivery method, such as Next Day Delivery, we are not required to refund the additional amount above the cost of our least expensive standard delivery option where permitted by law.
We do not charge a restocking fee for eligible statutory returns.
Where legally permitted, we may make an appropriate deduction from a refund if returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
After we issue a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Nothing in this section affects your statutory rights.
LOST OR DELAYED ORDERS
If your parcel has not arrived within the expected delivery period, please check your tracking information first where tracking has been provided.
If the tracking information does not resolve the issue, contact:
Please provide your order number and we will investigate the delivery with the relevant courier.
Where an order is confirmed as lost in transit, AVYY G LABS LTD will provide an appropriate resolution in accordance with applicable consumer law.
REFUSED OR UNCOLLECTED PARCELS
If a parcel is refused, not collected or returned following unsuccessful delivery attempts, we will contact you once we have been notified or the parcel has been returned to us.
Where appropriate and legally permitted, reasonable additional delivery charges may apply if you request that the order be dispatched again.
Any refund due for an uncollected or refused order will be handled in accordance with your statutory rights and this policy.
YOUR STATUTORY RIGHTS
Nothing in this Shipping & Returns Policy is intended to exclude, restrict or replace rights available to consumers under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where there is any conflict between this policy and a statutory right that cannot legally be excluded or restricted, your statutory rights will apply.
CHANGES TO THIS POLICY
AVYY G LABS LTD may update this Shipping & Returns Policy from time to time to reflect changes to our delivery services, business operations, products or applicable law.
The latest version will be published on our website together with the updated date.
The version applicable to an order will normally be the version in effect when that order was placed.
CONTACT US
If you have questions about shipping, delivery, cancellations, returns or refunds, please contact:
AVYY G LABS LTD
Company Number: SC898528
Registered in: Scotland
Registered Office: 11 Cummings Park Road , Aberdeen, AB16 7YJ.
Email: sales@avyyglabs.co.uk
Website: www.avyyglabs.co.uk
We aim to deal with customer enquiries fairly and as quickly as reasonably possible.
MODEL CANCELLATION FORM
You may use this form if you wish to cancel an eligible online purchase. You are not required to use this form.
To: AVYY G LABS LTD
Email: sales@avyyglabs.co.uk
Registered Office: 11 Cummings Park Road , Aberdeen, AB16 7YJ.
I hereby give notice that I cancel my contract for the sale of the following goods:
Goods ordered: __________________________
Order number: __________________________
Ordered on: _____________________________
Received on: ____________________________
Customer name: _________________________
Customer address: ______________________
Signature: ______________________________
(only required if this form is submitted on paper)
Date: __________________________________
AVYY G LABS LTD — REFUSE AVERAGE.